Shipping policy

SHIPPING

Orders are shipped from our studio in sunny San Diego, California and are generally processed and fulfilled within 1–5 business days. In the warmer months, orders are typically shipped Monday – Wednesday to minimize the chance of candles being left in hot trucks or warehouses over weekends or any length of time.

We ship via UPS and USPS anywhere within the United States. Please note, matches will be excluded from shipments to Hawaii and Alaska. We do not ship outside of the United States at this time.

While we make every effort to insulate your candle for a plush ride to your doorstep, warm weather increases the chance of your candle melting in transit. To better ensure you get first dibs at melting your own candle, please consider shipping to a PO Box or another address in which you can remove your order from the mailbox immediately. 

We take every effort to pack your order carefully, but should it arrive broken or damaged, email us at orders@sonicglow.com within 72 hours of receiving your order and please include a photo of the damage (most carriers require proof). Surface cracks in the wax are considered cosmetic and will fix itself once you start burning your candle.